We have a perfect after-sales visit mechanism. After the equipment installation and commissioning is completed, we will regularly visit customers to understand the use of equipment, the operator's mastery of the equipment and whether there are potential problems. After the maintenance service is completed, we will also make a return visit in time to confirm whether the problem is completely solved and whether the customer is satisfied with the service. Through the return visit, we can continuously improve the quality of our after-sales service to better meet customer needs.
We provide regular and irregular maintenance services. Regularly, according to the use and characteristics of the equipment, we make a detailed maintenance plan, including the inspection of equipment parts, cleaning, lubrication, replacement of wearing parts and other work, to ensure that the equipment is in the best operating condition. Unscheduled maintenance service is for equipment sudden failure or abnormal situation, our technicians will deal with it quickly, and at the same time, we will conduct a comprehensive inspection of the equipment after maintenance to prevent similar problems from recurring.
We have established a perfect fault response mechanism. Once the customer feedbacks the equipment failure, our after-sales service hotline is open 24 hours. After receiving the notification, we will immediately start the response process. For simple faults, we can guide customers to solve them quickly by phone; for faults requiring on-site maintenance, we will arrange technicians to go to the scene in the shortest possible time, and strive to restore the normal operation of the equipment in the fastest possible time, so as to minimize the impact on the customer's production.
We provide comprehensive operation training for our customers. Training methods include on-site training and online training materials and other forms. The training covers the basic operating principles of the equipment, how to use the control panel, daily operation procedures, safety precautions and so on. At the same time, it will also explain in detail the special operating requirements for different types of paper bag production.
We have a professional after-sales service team, and there will be technicians on site to guide the equipment during installation. They are experienced and will operate in strict accordance with the standard process to ensure the accuracy of the installation. If there is a problem, we will carry out troubleshooting at the first time and solve small problems on the spot; for complex problems, we will quickly organize a team of experts to analyze the causes and develop solutions to ensure that the equipment is installed smoothly.
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